Effective Date: February 2026
Thank you for choosing Cloud 9 DR (“we”, “us”, or “our”) for your luxury villa rental needs in the Dominican Republic. We value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services.
By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect personal information in the following ways:
- a) Information You Provide Directly:
Account Information: When you create an account, book a villa, or contact us, we may collect your name, email address, phone number, payment details, and other necessary personal information.
Communication: If you contact us via email, phone, or through our website, we may collect your communication details, including your messages or inquiries.
- b) Information Collected Automatically:
Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, device type, pages visited, and time spent on the website.
Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.
- c) Third-Party Data:
Payment Processors: We work with third-party payment processors who may collect your payment information. We do not store credit card or banking details on our servers.
Third-Party Services: If you link or sign in through third-party services like Google or Facebook, we may receive information from those platforms in accordance with their privacy policies.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Provide Services: To process bookings, manage your account, and communicate about your reservation.
- To Improve Our Services: To analyze website traffic, enhance user experience, and optimize our villa offerings.
- To Process Payments: To manage and process payments securely.
- To Send Marketing Communications: To inform you of promotional offers, newsletters, or new villa listings, with your consent.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Service Providers: We may share data with trusted third-party service providers that assist us with website hosting, payment processing, marketing, and customer support.
- For Legal Reasons: We may disclose your information if required by law, court order, or to protect our legal rights.
4. Data Security
We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions.
- Objection and Restriction: You can object to the processing of your personal data or request to restrict how we use it.
- Data Portability: You can request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at cloud9DR@yahoo.com.
6. International Transfers
Your personal data may be processed outside your home country, including in countries that may not provide the same level of data protection as your home country. By using our services, you consent to the transfer of your information to these countries.
7. Retention of Data
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Cookies
We use cookies and similar technologies to enhance your experience on our website. You may control or disable cookies in your browser settings. However, please note that disabling cookies may affect the functionality of our website.
9. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
This Privacy Policy is governed by the laws of the Dominican Republic and complies with applicable data protection regulations.