Last Updated: February 2026
Welcome to Cloud 9 DR, your premier luxury villa rental service in the Dominican Republic. By booking our services or accessing our website, you agree to the following Terms of Service. Please read them carefully before making any bookings.
1. Acceptance of Terms
By using our services or visiting our website, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.
2. Eligibility
You must be at least 18 years of age to use our services. By booking a villa or using our website, you represent and warrant that you meet this age requirement.
3. Booking and Reservation
- Reservation Confirmation: Bookings are confirmed only after receiving full payment or a deposit as specified at the time of booking.
- Payment Methods: We accept a variety of payment methods. Please contact us for details.
- Cancellation Policy: Cancellations made 120 days prior to the scheduled check-in date will receive a 50% refund. Cancellations made within 120 days of the check-in date will forfeit any payments made. We recommend purchasing travel insurance to protect your investment.
- Security Deposit: A security deposit may be required upon booking. This deposit will be refunded after check-out, provided no damages are reported to the property.
4. Check-in and Check-out
- Check-in Time: 3:00 PM
- Check-out Time: 12:00 PM
- Early Check-in / Late Check-out: These may be available upon request and at an additional fee. Please contact us in advance.
5. Villa Use
- Maximum Occupancy: Each villa has a specified maximum occupancy, which will be enforced for safety and legal reasons. Exceeding this number may result in additional charges or termination of the rental agreement.
- House Rules: Guests must adhere to the villa's house rules, which will be provided upon check-in or in the booking confirmation. Failure to comply may result in eviction without a refund.
- Noise Policy: Given the nature of our properties, we ask that guests respect local noise ordinances, especially during late-night hours. Excessive noise complaints may result in fines or termination of your stay.
6. Liability and Responsibility
- Damage to Property: Guests are responsible for any damage caused to the property or its contents during their stay. Any damage will be deducted from the security deposit, or additional charges may apply if the deposit is insufficient.
- Personal Belongings: We are not responsible for loss, theft, or damage to guests' personal belongings during their stay.
- Third-party Services: Cloud 9 DR may recommend or facilitate additional services such as tours, transportation, or activities. These are provided by third-party providers, and Cloud 9 DR assumes no responsibility for the actions or negligence of these third parties.
7. Conduct and Behavior
- Illegal Activities: The use of the property for illegal activities is strictly prohibited and will result in immediate eviction without refund.
- Disruptive Behavior: Guests who engage in abusive, disruptive, or disrespectful behavior towards staff, neighbors, or the property will be asked to leave, forfeiting any payments made.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
9. Modification of Terms
Cloud 9 DR reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting the updated Terms of Service on our website. Continued use of our services following any changes constitutes your acceptance of the revised terms.
10. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of the Dominican Republic. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts located in the Dominican Republic.
11. Force Majeure
Cloud 9 DR shall not be liable for any failure to perform its obligations where such failure results from causes beyond its reasonable control, including but not limited to acts of God, war, strikes, pandemics, or government regulations.
12. Contact Information
If you have any questions regarding these Terms of Service, please contact us at: